Returns & Refunds

At Phoenix Master Supply, customer satisfaction is our priority. This policy outlines the conditions under which returns and refunds are accepted.

Return Eligibility

Customers may request a return within 30 days of receiving their order. Items must be unused, in original condition, and returned in the original packaging with all included components.

Non-Returnable Items

Certain products may not be eligible for return, including customized items, clearance products, or items marked as final sale.

Return Process

To initiate a return, customers must contact our support team with order details. Once approved, instructions for returning the item will be provided.

Refunds

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable timeframe.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us for assistance.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please notify us within 48 hours so we can resolve the issue quickly and efficiently.